Help
Support & Contact
Last updated 5 August 2026
Draft prepared for launch. This page describes how the store will operate once sales open, including card payments through Wert, which are not yet live.
Contact the team
Email To be confirmed — we reply within one business day. Include your order reference (shown in the checkout window), the email used for payment, and the destination wallet address.
Business hours: Monday–Friday, 09:00–18:00 UTC.
I paid but my piece has not arrived
Mints normally settle within a few minutes. The checkout window shows live status (paid → minting → confirmed) with a link to the block explorer. If it stays on "minting" for more than 30 minutes, email us with the payment reference and we will either complete the mint manually or refund you in full.
Which wallets are supported
Any self-custody EVM wallet — MetaMask, Rainbow, Coinbase Wallet, Ledger, Trust Wallet. Do not use a centralised-exchange deposit address: exchanges generally cannot receive NFTs and the piece would be lost.
Payment questions
Card, Apple Pay and Google Pay payments are processed by Wert.io. If your card was declined or an identity check is pending, that step is handled on their side; retry the checkout or contact us and we will point you to the right place.
Reporting a problem
Security or contract issues: security@rookerynft.art. Please include the contract address, transaction hash and a description of what you observed.