Refund & Cancellation Policy

A piece is delivered the moment the smart contract mints it to your wallet. Because the transfer is recorded on a public blockchain and cannot be reversed, delivered purchases are final and not refundable — this is the standard exception for digital content supplied with your express consent.

If your payment is captured but no piece reaches your wallet — the sale sold out, the transaction reverted, or a technical fault occurred — you receive a full refund to your original payment method. We aim to process these within five business days; card refunds may take a further 3–10 days to appear depending on your bank.

You can cancel at any point before the mint transaction is submitted, by closing the checkout or emailing support with your order reference. Once the transaction is broadcast it can no longer be cancelled.

We mint to the address you provide. If the address is mistyped or belongs to an exchange that does not support NFTs, the piece may be permanently unrecoverable and we cannot issue a refund. Please double-check the address before paying.

Before opening a chargeback, contact To be confirmed with your order reference and the payment date — most issues are resolved within one business day. Include your transaction hash if you have one.